Refund & Returns Policy

You have 90 days after we ship your order to enjoy your product and give it enough time to benefit you. Like many of our satisfied customers, we hope you’ll enjoy it immensely and happily reorder more each time you run out.

We recommend you enjoy your product for as long as you can before you contact us asking for a refund. You’re perfectly entitled to make the most of your guarantee period in order to give the product enough time to be effective—and we encourage you to do so. However, if you’re not satisfied with what you see and feel, it’s easy to get in touch with us to request a refund.

Make sure to follow the simple 3-step process below in order to be refunded for your order:

Make sure you are still in the 90-day guarantee period after your order was shipped. If you don’t know when this was, search your email for your shipment date or check your order slip.
Send us an email so we are aware you’re requesting a refund. This step is very important. Make sure to add “Refund Request” in the subject line of your email so you gain time and are helped by the right person.
Send all your bottles, both empty and unopened, to our returns address below. No return label is required and you need to cover the postage. Email us the tracking ID of your return to ensure speedy treatment.

Include a note with your return that contains:

Your full name
Your order number (check your email for this)
The email address used for your order

Returns address: 19655 East 35th Drive, Suite #100 / Aurora, CO 80011 / United States

Make sure to contact us and receive confirmation from an agent before you return your order—otherwise, your return may be impossible to locate and this could delay your refund.

Once we receive and register your returned order, you’ll be refunded in full. You’ll receive email confirmation when your refund is initiated. It usually takes 5–10 business days to appear on your statement.

How To Contact Us

Email Support: [email protected]